Like many small business owners, Michigan builders have to wear many hats. Bookkeeping, sales and marketing, and customer service are just a few of the extra duties needed to keep a business running smoothly. Dedicated office employees are convenient and reliable. However, you may not be ready to add another non-production employee to your payrolls. These strategies will help you reduce the amount of time you spend shuffling paperwork without raising overhead costs.
Hire an Answering Service
According to a recent survey, over 50% of respondents admitted that they stopped patronizing some businesses because of poor customer service. If customer relations isn't your strong point, considering contracting with a professional customer service firm. Modern answering service operators can answer basic questions (if you provide the answers), assist clients with website navigation, take messages, and reroute calls. You'll only get the calls they can't handle. An answering service can save builders hours of frustrating phone calls.
Automate Daily Processes
Timecards, receipts, job applications, and other important paperwork takes up a lot of space in your office. Storing, filing, and accessing these documents also creates unnecessary time demands. Opt for digital documentation whenever possible. Electronic time clocks keep track of ins and outs and can transfer that information to your payroll software with little extra effort. Create an online application for potential employees. Use a small scanner to create digital, searchable copies of your paperwork. Automation and digital storage reduce the amount of time you spend working with documents. They also decrease the likelihood of misplacing important papers.
Modern technology makes it possible to run your entire business while you're on-the-go. With either a laptop or smartphone, you can stay connected to all of your important contacts, review inventory sheets, and keep your schedule in order without leaving the driver's seat of your vehicle. Invest in a high-quality mobile computing device so you can return inquiry calls, order supplies, or even conduct online interviews at your convenience. Consider purchasing a mobile data plan if your work sites are not in range of an active and reliable WiFi source.
Automation, outsourcing, and mobile applications are time-saving strategies that help builders stay organized and present a professional image to the public without increasing labor costs.